Customer Service

Shipping & Delivery
Superior Machine & Tool Ships 6 days a week, domestic and internationally. We offer combined shipping and custom packaging and freight options for specialty items.
Privacy & Security
Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Returns & Replacements
We offer full money back returns on all our items within 30 days. Buy with confidence.
Ordering
If you encounter any errors or issues during your online order process, please call 1-800-822-9524 and we will take care of your order over the phone.
Payment, Pricing & Promotions
We accept all standard forms of payment including all major credit cards, PayPal, American Express. For check or money order payments, or to create a supplier account for net terms please call 1-800-822-9524.
Viewing Orders
To view current and past orders, please create an account and verify your contact information.
Updating Account Information
To update account information, please go to Account at the top of the page and edit your information. For any help please call 1-800-822-9524.