FAQ

Privacy & Security

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Ordering

If you encounter any errors or issues during your online order process you may contact us in several ways: please call 1-800-822-9524 x2 and we will take care of your order over the phone, use our convenient chat tool located on our website to connect with a customer representative, or send us an e-mail at customerservice@superiormachinetools.com. Please have your order number ready, if applicable. 

 

Payment, Pricing & Promotions 

We accept all standard forms of payment including all major credit cards including American Express and PayPal. For check or money order payments, or to create a supplier account for net terms please contact us at 1-800-822-9524 x1 or sales@superiormachinetools.com. Promotions are subject to change without notice. Promotions are subject to individual terms. 

 

Shipping on Your UPS Account

Want us to ship your order using your own UPS Account #? You have several options to do this. You can use coupon code TFHK88FJW5K during checkout. This will provide you with free shipping. Place your UPS account number and preferred shipping method in order comments. If you use this code and do not provide your UPS account number, we will not ship your order. You can also select "pickup in store" during checkout and enter in your UPS Account # and preferred shipping method in the order comments. Lastly, you can select your preferred shipping method, pay for shipping charges, and let us know you prefer us ship on your UPS account in the order comments. We will refund the cost of shipping originally paid back your original form of payment. 

 

International Shipments & Import Fees 

As the buyer, it is your responsibility to check which customs and import charges may apply to your order and to pay them. You will be responsible for any necessary customers, import fees, and taxes when your item arrives. These import charges are generally based on the item's price, weight, dimensions, and country of origin, as well as any taxes, duties, and fees added by your country. Either your seller or their international shipping service will manage the customs forms. 

 

Viewing Orders 

Current and past orders may be viewed through the Customer Account. Please create an account and verify your contact information. Order confirmations will be send immediately upon submission of your order on the website and tracking information will be provided via an automated e-mail once the order has shipped. 

 

Updating Account Information 

To update account information, please go to Account at the top of the page and edit your information. For any help please contact us at 1-800-822-9524 x2 or customerservice@superiormachinetools.com