Shipping & Delivery

Superior Machine & Tool ships daily Monday through Friday and orders placed by 4:00 pm will be shipped same-day. Shipping services are available to domestic and international customers. We offer custom packaging and freight options for specialty items, large orders, or items weighing over 150lbs. Most orders are shipped UPS, but other carriers may be used for different regions at the sole discretion of Superior Machine & Tool. Customers may make a request to ship items on Customer account (using customer preferred vendor and by providing customer account number). To have items shipped using your customer account, contact us at customerservice@superiormachinetools.com. Orders that have already been packaged and shipped may be excluded from modifications to shipping services or carriers. Shipment and delivery dates are estimates only, and are not guaranteed. Superior is not liable for delays due to carriers. For full shipping and delivery terms and conditions, view our terms and conditions of sale here: https://superiormachinetools.com/pages/terms-conditions/

Dock Hours of Superior Machine & Tool are 8:00 am - 5:00 pm Monday - Friday. Alternative arrangements may be made only by request and prior approval by an authorized representative of Superior Machine & Tool, Inc.

Privacy & Security
View our Privacy Policy Here
Returns & Replacements

Buy with Confidence - We offer full money back returns within 30 days of shipment. Refunds will be made to the original form of payment. We may also offer a replacement in lieu of the item being returned for a refund, or a promotional credit to be used on any item available on our website. Refund requests received after the 30 day period may be accepted at the sole discretion of the Seller. For full return terms and conditions, view our terms and conditions of sale here: https://superiormachinetools.com/pages/terms-conditions/

Goods have been carefully checked for accuracy. Errors and omissions occasionally occur and therefore are subject to correction. While we make every effort to ensure accuracy of the information on individual goods, we are not responsible for typographical or photographic errors.


Ordering
If you encounter any errors or issues during your online order process you may contact us in several ways: please call 1-800-822-9524 x2 and we will take care of your order over the phone, use our convenient chat tool located on our website to connect with a customer representative, or send us an e-mail at customerservice@superiormachinetools.com. Please have your order number ready, if applicable.
Payment, Pricing & Promotions
We accept all standard forms of payment including all major credit cards including American Express and PayPal. For check or money order payments, or to create a supplier account for net terms please contact us at 1-800-822-9524 x1 or sales@superiormachinetools.com. Promotions are subject to change without notice. Promotions are subject to individual terms.
Viewing Orders
Current and past orders may be viewed through the Customer Account. Please create an account and verify your contact information. Order confirmations will be send immediately upon submission of your order on the website and tracking information will be provided via an automated e-mail once the order has shipped.
Updating Account Information
To update account information, please go to Account at the top of the page and edit your information. For any help please contact us at 1-800-822-9524 x2 or customerservice@superiormachinetools.com